Customer Love

By Mac Anderson
If your organization’s goal is to create a lasting service
culture...you’re going to love this book! It is filled with
unforgettable true stories about individuals and
companies who have “wowed” their customers and
turned them into raving fans!

Excerpted from Customer Love
The 10 phrases from my friends at Walk the Talk are an illuminating reminder of how uncomplicated it is to make customers feel loved. People don’t care how much you know,
(or what you sell, or what type of service you provide) until they know how much you care!

The 10 most important words: “I apologize for our mistake. Let me make it right.”
When something goes wrong, most people just want to be heard and acknowledged. So listen, apologize, then ask what you can do to make it right.

The 9 most important words: “Thank you for your business. Please come back again.”
Repeat customers cost less than new customers and are often more loyal.

The 8 most important words: “I’m not sure, but I will find out.”
It’s ok if you don’t know the answer; it’s not ok to make the customer keep searching for it. That’s your job.

The 7 most important words: “What else can I do for you?”
Be prepared to go the extra mile, there is less competition there.

The 6 most important words: “What is most convenient for you?”
Your customers will be pleasantly surprised when you ask what’s convenient for them.

The 5 most important words: “How may I serve you?”
This question reinforces your role in the relationship. Play that role the best you can.

The 4 most important words: “How did we do?”
Feedback is critical. Your customers have a unique perspective and they appreciate being asked.

The 3 most important words: “Glad you’re here!”Customers who feel welcome spend more time, more money, and are more likely to return.

The 2 most important words: “Thank you.”Basic manners…but how often do you get thanked when you’re the customer?

The MOST important word: “Yes.”Become a yes person.

Copyright Simple Truths, LLC, all rights reserved and reprinted with permission.


Margarita I Cruz-Amaro
Distributor , Coach & Mentor
DIAMOND TEAM LEADER
630-965-9716 / 630-908-9716
To EARN: http://http://candlemomma.scent-team.com/
To SHOP: http://www.candlemomma.scent-team.com/products.php/
To LEARN more about the Company:
http://www.candlemomma.scent-team.com/company/about.php
PRESENTATION: http://www.candlemomma.scent-team.com/videopresentation.php
Opportunity, Residuals, Wholesale , Corporate Gift Giving , or Fundraisers

It’s time for a BOARD MEETING!

It’s time for your annual BOARD MEETING! If you are married, it is imperative that you sit down with your spouse. (If you are single, sit down with yourself or a business buddy.) The agenda is simple and yet extremely effective for long range business planning. The goal is two-fold. Firstly, to know where you’d like to be at this time next year with your business. Secondly, it is to communicate and share mutual goals with your spouse. Men(spouses) don’t like surprises! This beginning of the year “board meeting” will include your spouse in your business (and vice versa) and will set a standard of “team work” within your household.

Take this meeting seriously; giving it the respect it deserves. Do this without the children underfoot (this may require a little planning and perhaps even a night out with a babysitter – YOU PAY!)

Together you will sit down with your calendars for the year. What events are in place for both of you? When will your spouse be in and out of town? What meetings (including kick-offs and conventions do you have coming up?) If you are attending your company’s annual incentive trip, what are the dates? What activities do the children have and when?

Take some time to reflect on last year. Running a home business has its own set of challenges and certainly impacts family life both positively and sometimes negatively. What worked well last year and what needs to change? Be prepared to hear some things you might not like, but try not to get defensive and take it personally.

Share your goals for your business this year with your spouse. What are you working for this year? What would you like your income to be at the end of 2005 and how will that help your family? Is there another family bill that you will commit to paying this year with your business income (this is music to every spouse’s ear!) What company incentives are you working toward and what’s in it for your family? What help do you need from your spouse? How do you need to help him/her? Men (spouses) don’t like surprises!

Finally, present your business plan. What will you need to do to accomplish this goal? How many parties and recruiting appointments must you hold each week? What will your work schedule be in terms of evenings or days when you will be out doing parties and appointments? Be ready to tweak and fine-tune based on input from your spouse.

Treat your business like a business. Have a plan, work it, and give your spouse the job of holding you accountable to the plan. You will find that communication is the key to smooth sailing in a home-based business. Put a post-it note on your bathroom mirror or your refrigerator and don’t take it down…

Mia Bella Info... for those considering joining

Mia Bella Facts

How much it is to join Mia Bella?

When you are on the enrollment page, you will have 3 start up options to choose from. For the basic starter pack (the cheapest start up option), it is $49.95 plus tax and shipping. After that, you will be enrolled into the Candle of the Month Program, which entitles you to purchase your products at true wholesale pricing (50% or better discount on most items)! Your Candle of the Month package is only $39.95 per month, and always includes products in a BRAND NEW scent just released by the company.

What is the Candle Of The Month?

The COTM is where you get a shipment of new candle scents to your home every month. It includes the following:

1 16oz jar candle

12 votives

1 bella bar

Your own company website

OR

2 16oz jar candles

1 bella bath bar

Your own company website

What is the commission?

You will earn 50% or better on most retail sales. If you choose to build a team by sponsoring others into the program you will earn 10% of the commissionable sales volume of all of the distributors that you personally sponsor, then 5% - 10% on the commissionable volume of the other levels, up to 8 levels deep!

Do you have different start up packages?

We sure do! There are 3 Start up packages that you can choose from. Regardless of which start up package that you choose, your monthly requirement after that is just your $39.95 COTM package. You will receive your start up package of your choice in the month that you enroll, and you will get your 1st COTM package on the month following your enrollment on the date that you choose when you enroll.

The packages are down below...

1. Basic Starter Package... $49.95 + tax & shipping

1 16oz jar candle6 votives1 foaming hand wash

1 Bella Bath Bar1 package of 50 catalogs

Your own company website is also included!

2. Sample Pack...$169.90 + shipping

(12) 16oz. Jar Candles

(6) Bella Bars

(1) Foaming Handwash

(1) Bella Balm

(3) Car Air Fresheners

(1) Apple Pie

Your own company website is also included!

3. Fast Start Pack... 399.90 + shipping (valued over $850)

(6) 16oz. Jar Candles

(1) Sample Bag containing

(80+) 1/2oz. sample scents

(1) Mixed Dozen Bella Bars

(2) Foaming Hand Wash

(1) Bella Balm Sample Pack

(Qty 52)(2) Bella Balm

(1) Box of Cinnamon Bella Buns

(Qty 16)(16) Bella Cinnamon Bun Boxes

(1) Cherry Pie

(1) Apple Pie

(1) Pumpkin Pie

(1) Key Lime Pie

(1) Strawberry Cream Pie

(1) Chocolate Dream Pie

(3) Car Fresheners

(1) Pack of Catalogs (Qty 50)

(1) Pack of Presentation Brochures (Qty 50)

(1) Mia Bella Logo Pin

(1) Scent Simmer Pot

(2) Packages of Mia Melts

(2) 6 Packs of Votives

your own company website included

When will I be billed for my first Candle of the Month Package?

After you have purchased your start-up package you will only be billed for the COTM each month after that. Your 1st Candle of the month package will not be billed until the month following your enrollment.

For example... if you sign up in January, then your first candle of the month package will bill and ship in February on the day of the month that you chose when you enrolled.

Do you have direct deposit?

We sure do! If you would like direct deposit there is a document you can download from the backoffice after you've enrolled.

Are there any quotas?

Not at all! You run your business at your own pace.

Do you need a credit or debt card?

Yes you will need a credit or debt card in order to sign up. They will keep your card on record and they will automatically bill it each month either on the 1st or the 10th for your Candle of the Month package. You choose which day when you sign up.

Can I sign up for free?

You sure can! But the Associate Program is a unique program which entitles members to purchase candles and other products at a discount but you will pay approximately 30% more for your product than Candle of the Month Program members do.

You will earn @ 20% on most items, rather than the 50% or better that COTM members enjoy. With this program, you will not be on the Candle of The Month autoship program, so nothing will bill and ship automatically each month, but you will earn considerably less for your efforts.

Associate program members can receive a 5% commission on the sales activities of any distributor they personally sponsor into either the Candle of The Month or Associate program. The website is not included with the Associate program, but can be purchased for a monthly fee of $14.95 per month effective January 1st, 2009.

for actual pics of what our packs look like here is a link:
https://www.scent-team.com/register_form.php

I look forward in working with you ☺

Do you have questions that aren't answered here?? Feel free to ask! We're happy to help.





Margarita I Cruz-Amaro
Distributor-Diamond Team Ldr.
Coach & Mentor
630-965-9716 / 630-844-9716
TO EARN: http://www.makingscentswithmiabella.com/
TO SHOP: http://www.shopathomewithmiabella.com/

HOW TO BUILD A BUSINESS ONLINE

Title: Our Team Coaching Call Monday 10pm ET

Date: Monday December 15, 2008

Time:10:00 pm - 11:00 pm EST

Repeats:This event repeats every week.

Location: Your Phone

Notes: Please join us EVERY Monday (except holidays) for our team call. We will discuss all aspects of business building including Getting Started, Fundraising, Home Parties, Street Fair/Market Nights, sponsoring others, and HOW TO BUILD A BUSINESS ONLINE!
Time - Monday's, 7pm PACIFIC/10pm EASTERN
Dial - 1-712-338-8100, passcode is 222143#
PLEASE, out of respect for the rest of the group, keep background noise to a minimum! Mute your phone if possible or hit *6 to mute!

Thanks,

Margarita

Diamond Team Leader

http://www.makingscentswithmiabella.com/

http://www.shopathomewithmiabella.com/